Online Reputation Management in Marietta, GA
Your reputation is your most valuable asset. When someone Googles your business, what they find determines whether they call you or your competitor. We help you take control of that narrative.
The Problem
One Bad Review Can Cost You Thousands
Here is the truth about online reputation in 2024. About 88 percent of consumers trust online reviews as much as personal recommendations. A single negative review on the first page of Google can drive away 22 percent of potential customers. Three negative reviews? That number jumps to 59 percent.
Most local businesses in Marietta do not have a review strategy. Happy customers leave quietly. Upset customers leave reviews. Over time, your online reputation skews negative because the system naturally amplifies complaints.
Reputation management is not about hiding bad reviews. It is about building a system that consistently generates positive reviews and handles negative ones professionally.
The Connection
Reputation and SEO Work Together
Most people think of reputation management and SEO as separate things. They are not. Google uses your reviews as a ranking signal. The quantity, quality, recency, and your responses all factor into where you show up in local search results.
Through our Entity Alignment approach, we connect your reputation management directly to your SEO strategy. When Google sees a business with consistent information, lots of positive reviews, and professional engagement with customers, it gets confident about recommending you.
Strong reputation equals better rankings. Better rankings equal more visibility. More visibility equals more customers. It is a flywheel.
Review Generation
A System for Consistently Generating Positive Reviews
The best time to ask for a review is right after a positive experience. We build automated systems that request reviews at exactly the right moment, making it easy for happy customers to share their experience.
Identify the Right Moment
Timing matters. We figure out the exact point in your customer journey where satisfaction is highest and build the review request into that moment.
Make It Effortless
A direct link to your Google review page, pre-set to 5 stars. No searching, no complicated steps. Two taps on their phone and the review is done.
Automate the Follow-Up
Automated text messages or emails that go out after a job is completed. Personalized, professional, and timed perfectly. It happens without you thinking about it.
Monitor and Respond
We monitor all review platforms daily. Every review gets a thoughtful response within 24 hours. Google notices this engagement and rewards it.
The Numbers
trust reviews like referrals
lost from one bad review
lost from three bad reviews
trust businesses with positive reviews
Beyond Google Reviews
Google is the most important platform, but not the only one. Depending on your industry, we may also focus on Yelp, Facebook, BBB, Angi, or industry-specific review sites. We identify which platforms matter most for your business and build review generation for each.
Negative Reviews
Turning Negatives Into Opportunities
Negative reviews happen to every business. The question is not whether you will get one, but how you respond when you do. A professional, empathetic response to a negative review can actually increase trust more than a page full of five-star reviews.
We help you craft responses that acknowledge the issue, show empathy, and offer a solution. Potential customers reading the review will see a business that takes customer satisfaction seriously. That matters.
Acknowledge Quickly
Respond within 24 hours. Even a brief acknowledgment shows you are paying attention and you care.
Show Empathy
Do not get defensive. Acknowledge their experience and show that you understand their frustration.
Take It Offline
Offer to resolve the issue directly. Provide a phone number or email. This shows good faith and moves the conversation off the public review.
Listing Management
Consistent Information Everywhere
Your business information is listed on dozens of websites you may not even know about. Google, Yelp, BBB, Yellow Pages, industry directories, data aggregators. If the information is inconsistent or outdated, it confuses both Google and customers.
We audit every listing, fix inconsistencies, claim unclaimed profiles, and set up monitoring to catch changes. Clean, consistent listings are a foundational part of both reputation management and local SEO.
Service Area
Based in Marietta. Protecting Reputations Across Metro Atlanta.
We are a Marietta-based agency. We understand the local market, the review landscape, and what customers in Cobb County and metro Atlanta expect from local businesses.
Reputation management principles work everywhere, but our local knowledge gives us an edge when it comes to understanding the competitive dynamics and customer expectations in this area.
FAQ
Questions About Reputation Management
Can negative reviews actually be removed?
Only if they violate Google's review policies, such as fake reviews, spam, or reviews from people who were never customers. We can flag those for removal. Legitimate negative reviews cannot and should not be removed. Instead, we help you respond professionally and bury them with a steady stream of positive reviews.
How do you help us get more reviews?
We set up systems that make it easy for happy customers to leave reviews at the right time. Automated follow-up messages, review links, and simple processes that fit naturally into your existing workflow. The key is consistency.
How long does reputation management take to show results?
You can start seeing new reviews within the first week of implementing a review generation system. Improving your overall rating and pushing down negative content typically takes 2 to 4 months of consistent effort.
Do reviews actually affect SEO rankings?
Yes. Google has confirmed that reviews are a ranking factor for local search results. Not just the number of reviews, but the recency, quality, and whether you respond to them. Reviews and SEO are deeply connected.
What about fake negative reviews from competitors?
It happens more often than you would think. We know how to identify likely fake reviews based on patterns, and we can report them to Google. We also help you build a strong enough review profile that a few questionable reviews do not significantly impact your overall rating.
Ready to Take Control of Your Reputation?
Every day without a reputation strategy is a day your online image is left to chance. Let us build a system that puts you in control.
We respond within 24 hours